Top 10 Questions
Top 10 FAQ
Additional charges are not billed by FlexiRoam. However, local charges are charged by your mobile operator. They require a small local call charge for call forwarding while using FlexiRoam.
When you forward your calls to FlexiRoam, you will be charged a local call charge based on your mobile operator rates. The charges are similar to that of using your mobile phone line to call a regular landline number.
For example, if you receive a 5-minute call in China, you will be charged 5 x 10 cents (or cheaper, depending on your mobile plan) on your mobile operator bill. Not all users are subjected to this fee. If your current call plan allocates free local call minutes, these charges will be waived on your bill.
You will only be charged to your overseas number for the SMS you send to activate the call-back.
Your FlexiRoam pass is subject to a fair usage limit of 10 minutes per call. However, you can always make and receive unlimited number of calls with the flat rate charged per day.
You can receive and make as many calls as you want per day, but there is a limit of 10 minutes per call. Calls will be disconnected once the limit of 10 minute is exceeded. You are welcome to make/receive another after the first is disconnected.
Your home country SMS cannot be diverted to overseas due to service provider restrictions.
You are advised not to turn on your home SIM at any times while abroad. Once you turn on your home SIM overseas, you may be subject to international roaming charges by your mobile service provide.
The only way to receive SMS from your home SIM is to insert your home SIM while overseas. But we strongly advise against this. Some of our customers have reported back to us that they have received huge roaming bills despite turning off their phones after checking their SMS. This was because their mobile operator picked up their overseas location through the SMS and continued to charge international rates even though the SIM was turned off and they were using their overseas numbers.
Data roaming is not included in the package. Please check with your respective overseas SIM card company for best data plans or rates available.
When you forward your calls to FlexiRoam, you will be charged a local call charge based on your mobile operator rates. The charges are similar to that of using your mobile phone line to call a regular landline number. For instance, for Flexiroam users from Malaysia, if you receive a 5-minute call in China, you will be charged 5x10 cents (or cheaper, depending on your plan) on your mobile operator bill. Not all users are subjected to this fee. If your current call plan allocates free local call minutes, these charges will be waived on your bill.
No. There will be no charges to your home mobile bill when you make calls using FlexiRoam from overseas.
No problem. You can still activate FlexiRoam’s service by dialing *002*xxxxxxx# (call forwarding) command using your home mobile number when you arrive overseas, providing that you have international roaming activated. Since we cannot guarantee that you will be able to do call forwarding while overseas, we highly encourage you to perform the call forwarding command in your home country.
Please note that if you fail to do the call forwarding command, whether at home or overseas, you will not be able to use FlexiRoam to its full potential.
All roaming passes can be cancelled, as long as it is more than 24 hours before the actual starting date of the Travel Period. All roaming passes that are neither cancelled nor used at the scheduled dates shall be considered forfeited, and no refunds shall be paid back to user.
If you cancel your pass at least 24 hours before the travel period begins, the money value of your roaming pass shall be added to your total available credits. Such credits can be used to purchase another roaming pass whenever you want to travel.
Ensure that your overseas SIM card is activate and able to send international SMS.
Using your overseas SIM, repeat the ROAM PIN step and send it to the alternative FlexiRoam Gateway number (either +61429300916 or +447781470027).
When you return to your home country. Replace the foreign SIM card with your home SIM card, then dial #002# and press Call. You should do this as soon as you arrive at the airport when you return. Otherwise, you will not be able to receive calls on your mobile line at home.
User Tips & Advice
User Tips & Advice
- Prepaid SIMs are not widely available in Japan. However, they have SIM rental services in the airport where you can rent a SIM for around 100 - 150 yen a day.
- Please note that call charges or SMS charges are not included in the rental fees
- Essentially, the rented SIMs are postpaid lines that will be charged to your credit card when you return the SIM cards
- Please be advised that even if you rent a SIM, the call charges from the Japanese SIM rental companies are quite expensive. We advise that you only use their services if you absolutely need to receive phone calls & to make calls.
- Your device must be 3G enabled to be able to use their SIMs
Recommended SIM rentals :
Offers a rental SIM for travelers to Japan. Read more here: http://www.softbank-rental.jp/en/phones/sim3g.php
They have counters at most international airports in Japan - Narita International Airport/ Haneda International Airport(Tokyo), Kansai(Osaka), Nagoya, Chitose Airport. Check out the counters here : Softbank Counters
- iPhone 4 micro sims available
- iPhone 3Gs / 3G sims available
- Unlimited data available (1,500 yen per day)
- Able to do international text
- Available at many international airports
- A huge deposit around 30,000 yen to 40,000 yen pre-authorization on your credit card is required. This deposit will be returned only when you return the SIM.
- You'll need a 3G-capable mobile handset
- International text is 150 yen each
- Must return the SIM card at one of their airport counters
2. Mobal Narita
Offers Free rental and no deposit - Find out more http://www.mobalnarita.com/
However, they are only available in Narita airport. You must rent and return the SIM card at the same airport.
- has FREE rental, and only charges you for calls / text you've made
- has optional insurance of 100 yen a day in case of loss or theft
- Must have a 3G phone with 2100mhz frequency
- Unlocked to accept any SIM card
- 240 yen / min call charges are exorbitant
- outgoing text, 140yen each
For visitors to Korea who will be staying fewer than 90 days, or for those who make multiple trips to Korea throughout the year, Korea Telecom's prepaid services make it easy to stay connected.
Kindly register for a prepaid SIM that allows international SMS.
According to many customer's feedback, standard Prepaid SIMs does not support international SMS, which means calling back to home country is impossible with these SIM cards.
Although these SIMs are easier to acquire, because they do not require registration, we recommend that you ask for a SIM card with international SMS capabilities before purchasing.
So long as your mobile is still turned on while overseas, calls may reach your mobile. If you accidentally picked up, that would be a roaming call charged by your mobile provider.
And even if you reject the call or let it go into voicemail, call charges by your mobile provider are still applicable.
Therefore, as a safety measure, please switch off your phone while overseas and enjoy unlimited calls using FlexiRoam at local rates.
The conventional way to deactivate call forwarding for most phones is to Dial #002# with your home SIM.
For iPhone users, if #002# does not work, please try #21# or #62# to deactivate call forwarding.
For other smartphones, when you reinsert your home SIM, always restart the phone before deactivating call forwarding (Dial #002#).
This will ensure that call forwarding is properly deactivated when you arrive back home.
If you do not deactivate call forwarding, you will not be able to receive calls as your calls are still being directed to your overseas SIM.
The best way to get data while you are overseas is to purchase an overseas SIM card with a data package. This way is the safest way to use data overseas because data roaming charges are extremely pricy. In overseas, many mobile providers may offer a variety of unlimited and affordable data packages for travelers visiting their country. It is therefore recommended that you ask the sales attendant on how to activate the best unlimited mobile data plan available, at the point of purchasing the overseas prepaid SIM.
Frequently Asked Questions
Frequently Asked Questions
FlexiRoam currently supports travelers from Malaysia & Singapore, traveling to the countries listed below:
Travelers from other countries, we might be open for free beta testing at your country.
Please email us at: email@example.com for more information.
|Alaska||Benin||Congo Dem Rep||French Guiana||Indonesia||Liechtenstein||Morocco||Poland||St Vincent||Turks & Caicos Is.|
|Albania||Bermuda||Costa Rica||French Polynesia||Iran||Lithuania||Mozambique||Portugal||St. Kitts & Nevis||Tuvalu|
|Algeria||Bhutan||Cuba||Gabon Republic||Iraq||Luxembourg||Namibia||Puerto Rico - USA||St. Lucia||United Arab Emirates|
|Angola||Bosnia Herzegovina||Cyprus||Georgia||Israel||Macedonia||Netherlands||Reunion Island||Suriname||Ukraine|
|Anguilla||Botswana||Czech Republic||Germany||Italy||Madagascar||New Caledonia||Romania||Swaziland||United Kingdom|
|Antigua & Barbuda||Brazil||Denmark||Ghana||Ivory Coast||Malawi||New Zealand||Russia||Sweden||United States|
|Aruba||Burkina Faso||Dominican Republic||Grenada||Jordan||Malta||Nigeria||Senegal||Taiwan||Venezuela|
|Austria||Cambodia||Egypt||Guinea Republic||Kenya||Mauritania||Oman||Seychelles||Tanzania||Virgin Island - USA|
|Azerbaijan||Cameroon||El Salvador||Guyana||Kuwait||Mauritius||Pakistan||Sierra Leone||Thailand||Virgin Island – British|
|Bahamas||Canada||Eritrea||Haiti||Kyrgyzstan||Mexico||Palau||Singapore||Timor Leste||Yemen Arab Rep|
|Bahrain||Cape Verde||Estonia||Hawaii - USA||Laos||Micronesia||Palestine||Slovakia||Togo||Zambia|
|Barbados||Chad||Faroe Island||Hong Kong||Lebanon||Monaco||Paraguay||South Africa||Trinidad & Tobago|
|Belarus||Chile||Fiji||Hungary||Lesotho||Mongolia||Papua New Guinea||South Korea||Tunisia|
You should activate FlexiRoam right before you depart your home country. Ideally, just before you board the plane.
Once activated, all calls will be forwarded to your Flexi Number (sent to you in the email after you bought a roaming pass), which means you will not receive any calls until you insert the overseas SIM card at the destination.
You can simply insert your home SIM into your phone in place of the overseas SIM card and your SMSes from home country can come through as usual. Please note that you will be charged for roaming if you pick up calls while using your home SIM.
You are advised to reinsert the overseas SIM again after checking SMSes to ensure you receive calls and are able to make calls using FlexiRoam.
Yes. You can check with your foreign mobile operator because you will be sending SMSes from your foreign SIM while using FlexiRoam’s service.
Yes. You don’t have to use FlexiRoam’s call back service. You can simply make local calls with your overseas SIM as per normal. Please note, this local calls are chargeable according to overseas SIM rates.
All credits or roaming passes that have been purchased cannot be refunded.
Always consider Malaysia Time Zone (GMT+08:00), because Flexiroam counts a day from 0:00 (midnight) to 11:59pm, Malaysia Time.
Flexiroam considers a Day as the time between 0:00 (midnight) to 11:59pm, Malaysia Time Zone (GMT+08:00). Even if your roaming pass is activated at 11:50pm today, by 11:59pm the same day, your roaming pass would have been considered used up.
First, login to your account page (www.flexiroam.com/login) and click "Get a pass now" at your dashboard.
Then, select the country you are traveling from and the one you are traveling to, enter your departure date & arrival date.
Check your pass details and make sure it's correct. If you have existing credits in your account, you will be able to purchase the pass with your credits.
Once you click "Pay now", you will be brought to a secure payment gateway, enter your payment details.
After payment is made, you will be brought back to your account page.
Print the pass and bring it along when you travel. It contains an auto-generated userguide with your Flexi Number and PIN number.
1. Ensure the call forwarding step (Dial *002*xxxxxxxx#) is done correctly with your home SIM.
2. Call FlexiRoam Customer care at +60320540800 for support.
For Malaysian customers, please Note:
Prepare the following details, because the FlexiRoam Customer care shall need them to request for call forwarding on your behalf from your mobile providers.
- Full Name of your Malaysia Mobile Account holder:
- IC Number:
- Method through which you receive your phone bills? via Email or normal mail/Postage
Starting from 1st October, Flexiroam shall be offering free roaming pass each day for a particular country. To view the country being offered for free for a particular day, you need to access www.flexiroam.com each day.
1) Access FlexiRoam home page (www.flexiroam.com) and click on "Sign up to get a free pass now!"
2) Enter your Mobile Number and Password, then click on "Login".
3) Then, enter your departure date & arrival date, and click on "Get Free Pass".
4) Check your pass details and make sure it's correct, then click on "Confirm Pass".
FlexiRoam automatically sends every user a FlexiRoam roaming report when they return from overseas.
The FlexiRoam roaming report details:
- Number of calls made and received;
- What your provider would have charged you; and
- Approximate savings you have made by using FlexiRoam.
FlexiRoam flat rate per day allows you to make unlimited calls back to your home country without anything extra to FlexiRoam.
To make a call back home, send the phone number you wish to call to +61429300916 (FlexiRoam Gateway 1) or +447781470027 (FlexiRoam Gateway 2).
In a few seconds, FlexiRoam System will call your phone and that of your recipient's number, and then connect the call. If the FlexiRoam System fails to call you back after a few minutes, resend the phone number you wish to call to the alternate FlexiRoam Gateway number.
All roaming passes can be cancelled, as long as it is more than 24 hours before the actual starting date of the Travel Period. To cancel a roaming pass, follow the steps below:
1. Login to your FlexiRoam account using your Mobile number and Password
2. At your account dashboard, click on Cancel pass found beneath the pass you wish to cancel.
3. Click on OK when prompted to confirm the cancellation.
All roaming passes that are neither cancelled nor used at the scheduled dates shall be considered forfeited, and no refunds shall be paid back to user.