This Privacy Statement sets out how Flexiroam Sdn Bhd and its holding, related and subsidiary companies, including but not limited to, Reapfield Technology Sdn Bhd, and Flexiroam Ltd ( collectively referred to as “FLEXIROAM”, “us” or “we” ) collect, store and handle personal information ( as defined below ) of individuals in accordance with the Personal Data Protection Act 2010 ( “PDPA” ) and the laws of Malaysia.
Please read this Privacy Statement to understand how we use the personal information we may collect from you. By providing your Personal Information to us, you are consenting to this Privacy Statement and the collection, use, access, transfer, storage and processing of your personal information as described in this Privacy Statement.
This Privacy Statement explains :
We value your trust and are committed to protecting your personal information. To ensure that you can make informed decisions and feel confident about supplying your Personal Information to us when using FLEXIROAM website, Products and/or Services, we provide you with this Privacy Statement outlining our practices and the choices you have concerning how your Personal Information is being collected and used by us.
Personal information refers to any information which relates directly or indirectly to you. This includes any information that can be used to distinguish, identify or contact you. For the purposes of this Privacy Statement, personal information encompasses sensitive personal information which relates to information relating to your travel pattern, popular travel destination etc. For the avoidance of doubt, please note that this Privacy Statement is applicable only if you are a natural person/an individual.
In order for us to provide you with our Products and/or Services and to operate in an efficient and effective manner by providing you with the best service possible, we need to collect relevant personal information from you. The personal information collected by us may include ( but is not limited to ) the following : -
We may collect personal information directly from you when you : -
Other than personal information obtained from you directly ( as detailed above ), we may also obtain your personal information from third parties we deal with or are connected with you ( credit reference agencies or financial institutions ), and from such other sources where you have given your consent for the disclosure of information relating to you, and/or where otherwise lawfully permitted.
We may collect and use personal information from you or from the category of third parties identified in this Privacy Statement, for one or more of the following purposes : -
As a part of providing you with our Products and/or Services and the management and/or operation of the same, we may be required or need to disclose information about you to the following third parties :
We may use your personal information to provide you with information about our and third party services and/or products, which may be of interest to or benefit you, except where otherwise requested or notified by you.
In certain instances, we may disclose your personal information to our preferred merchants and strategic partners. However, please note that we will only disclose your personal information to our merchants and strategic partners where you have subscribed for particular Services or Products which require such disclosure, and/or where your consent has been obtained, subject at all times to any laws ( including regulations, guidelines and/or obligations ) applicable to FLEXIROAM.
We take reasonable steps to ensure that our agreements with our merchants and/or strategic partners include appropriate privacy and confidentiality obligations.
If you do not wish your personal information to be utilized for the purposes of marketing or should you change your mind in relation to your previous decision, please contact us via firstname.lastname@example.org. Your latest written instructions to us will prevail.
Where indicated ( for example in signing up online ), it is obligatory to provide your personal information to us to enable us to process your signup application for our Products and/or Services. Should you decline to provide such obligatory personal information, we may not be able to process your application or provide you with our Products and/or Services.
We can assist you to access and correct your personal information held by us.
Where you wish to have access to your personal information in our possession, or where you are of the opinion that such personal information held by us is inaccurate, incomplete, misleading or where relevant, not up-to-date, you may make a request to us by contacting FLEXIROAM Support via email email@example.com. You should quote your name, registered phone number and provide brief details of the information you want a copy of in any such request. We may charge a processing fee for searching for and providing you with access to your personal information to cover administration costs.
We will use reasonable efforts to comply with your request to access or correct your personal information within 30 working days of receiving your request and the relevant processing fee.
Please note that we may have to withhold access to your personal information in certain situations, for example when we are unable to confirm your identity or where information requested for is of a confidential commercial nature or in the event we receive repeated requests for the same information. Nevertheless, we will notify you of the reasons for not being able to accede to your request.
You are responsible for providing accurate and complete information to us about yourself and any other person whose personal information you provide us and for updating this personal information as and when it becomes incorrect or out of date by contacting FLEXIROAM via firstname.lastname@example.org. This obligation is a condition to the provision of our Products and/or Services to you and/or any other person authorized or permitted by you or your organization/company to use our Products and/or Services.
In the event you may need to provide us with personal information relating to third parties ( for example about your spouse or children or where you are the designated person in charge ( from an organization or company ) for dealing with us, if you are acquiring and are responsible for a service and/or product that they will use ), you confirm that you have :
We collect information about your use of our websites from cookies. Cookies are packets of information stored in your computer which assist your website navigation by customizing site information tailored to your needs. Cookies in themselves do not identify the individual user, just the computer used. You are not obliged to accept cookies. If you are concerned, you can set your computer either to accept all cookies, to notify you when a cookie is issued, or not to receive cookies at any time. However, rejection of cookies may affect your use of our websites as we will be unable to personalize aspects of your use of the website.
Please be informed that this Privacy Statement applies solely to FLEXIROAM website and does not apply to any third party websites you may access from our websites. To determine how they deal with your Personal Information, you should ensure that you read their respective privacy policies.
It may be necessary for us to transfer your personal information abroad if any of our service providers or strategic partners ( “overseas entities” ) who are involved in providing part of FLEXIROAM Products and/or Services are located abroad. You consent to us transferring your personal information abroad in these instances. We shall take reasonable steps to ensure that any such overseas entities are contractually bound not to use your personal information for any reason other than to provide the Products and/or Services they are contracted by us to provide and to adequately safeguard your personal information.
You agree to opt in to our newsletter mailing list when you check the "Subscribe to newsletter" checkbox during the sign up process. You can easily unsubscribe our promotional emails by using the "Unsubscribe Link" provided in each email without any cost.
We may amend this Privacy Statement from time to time and the updated version shall apply and supercede any and all previous versions, including but not limited to, leaflets or hard copy versions. Please check our website for information on our most up-to-date practices.
Should you have any queries, concerns or complaints in relation to this Privacy Statement, kindly contact us via email@example.com
22-2, Jalan PJU 8/3A,
47820 Petaling Jaya,
Phone Line: +60326318181