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Flexiroam X

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Frequently Asked Questions

Getting Started

Flexiroam X is a thin microchip that is attached on top of your existing SIM card and enables you to access Flexiroam’s low cost data roaming whilst overseas. The microchip connects to local networks when you are overseas. It is an easy one-time application to overcome the hassle of switching SIMs every time you travel. Click here to download the Flexiroam X app now!
You can purchase online via Flexiroam X App or our website. You can also purchase at the airport as we have two airport stores which are located in KLIA and KLIA2, Malaysia. We are at level 5 (nearby Body shop) in KLIA, and at L2.142, Level 2 - Arrivals, Gateway @ KLIA 2. Operating hours are from 6am – 12 am, every day.
Flexiroam X App gives travelers the convenience of FREE* international data roaming data without having to queue up in a foreign country to purchase overseas SIMs, or recharging and changing SIMs. Flexiroam X also provides affordable internet data packages if users wish to recharge data quota in a rush.
To start using your Unlocked Data, subscribe to the Flexiroam X-Membership which comes with a FREE Starter Pack. The Starter Pack contains a X-Microchip that enables you to use mobile data in over 100 countries.
To use Flexiroam X, you will have to apply the microchip on the top of your existing SIM card and activate it through the Flexiroam X Application. After that, you can switch between Flexiroam X network and your home network. Switch to Flexiroam X when you travel, and switch back to your home network when you return.
After you switch to the Flexiroam X network, you will not be able to receive phone calls. This protects our users from being charged from their home telcos. However, users can use any applications that requires data and make calls with them.
No, the microchip only serves to switch between Flexiroam X network and the home network, allowing users to connect to Flexiroam partnered network operators.
Theoretically, it will work on inactive SIM card, but it’s not something that we would suggest our users to do. If you happen to stumble upon the issue where by it says ‘Undetected SIM’ please remove the microchip and contact our support team for a replacement.
Yes we do. You can call on +60326318181, Whatsapp to +60192912692, or email support@flexiroam.com
Flexiroam X works with Nano SIMs, as long as they are not cut from micro or regular sizes. It will not affect your SIM as it is just a thin microchip that sticks on your SIM card.
Yes, we please get in touch with support@flexiroam.com to arrange for a replacement. Please do include your name, mobile number, address and the issue that you faced.
Yes, we’re offering the membership at a discounted rate of $9.99 (normal price $19.99) and the X microchip starter pack is given FREE with the membership.
We have 3G coverage in over 120 countries and 4G coverage in 56 of those countries. We would recommend that you download the Flexiroam X App from your Google Play and Apple Store as we have the complete list in our mobile app.
Your 1 year membership is activated on the day you purchased the membership. Scanning the microchip is to link up your microchip with your account, it does not affect the membership in any way.
We’re afraid not. The registration and referral code promo is a one-time
There will be promo codes from time to time, so do stay tuned and look out for them at our Facebook page.
First replacement is free subsequent ones are clearable
No, the X-Microchip does not affect your existing network or call plan in any way when not switched on. When Flexiroam X is active (switched on), you will only have access to roaming data networks via the selected roaming partners in the countries you are in at that moment. You will not be able to receive calls, SMS or access data through your home telco provider while the Flexiroam X is switched on. Just switch back to your home SIM to go back to your existing network.

The Flexiroam X is compatible with any unlocked internet enabled iOS and Android mobile devices with any SIM sizes. Please check with your local service provider if you need to unlock your device to enable network service by other telco providers.

Note that the Flexiroam X-Microchip will not work on Nano SIMs cut from micro or regular SIM and micro SIMs cut from regular SIM due to the thickness of the SIM.

Known incompatible devices

  1. Xiaomi Red Note 2
  2. Samsung Galaxy Note 5
  3. Samsung S7 & S7 Edge

Purchasing Flexiroam X Package Online

Kindly double check to ensure that you have keyed in the correct address for delivery. Kindly email support@flexiroam.com for any assistance in checking the delivery status of your package.
Kindly contact support@flexiroam.com within 1 day for assistance to update your delivery address and re-arrange the delivery of your package.
Flexiroam data roaming service is now available in over 100 countries. Visit Coverage to find out the available countries.
First time membership subscription comes with a FREE Starter Pack. You can order the FREE Flexiroam X starter pack (which contains the microchip and applicator) via the Flexiroam X app. We will ship it to your doorstep in 3-5 business days at a rate of as low as $5.
The Flexiroam X is compatible with any unlocked internet enabled iOS and Android mobile devices with any SIM sizes. Please check with your local service provider if you need to unlock your device to enable network service by other telco providers. Please note that the Flexiroam X Microchip will not work on cut SIMS (example, Nano SIMs cut from Micro or Regular SIMs) due to the thickness of the SIM.
No, you may only purchase a membership through the each individual user account.
First, the X-Microchip is attached on top of your existing SIM card. Once attached, it will allow you to switch between Flexiroam's network and your existing network.When you travel and switch to the Flexiroam X network, the X-Microchip will connect to Flexiroam’s network partner’s in the supported country you are travelling to. When Flexiroam X is active, you won’t be able to receive or make calls with your home telco network. Just switch back to your home SIM to return to your existing network.
No, the X-Microchip does not affect your existing network or call plan in any way when not switched on. When Flexiroam X is active (switched on), you will only have access to data roaming networks via the selected Flexiroam roaming partners in the supported country you are travelling in. You will not be able to receive calls, SMS or access data through your home telco provider while Flexiroam X is switched on. Just switch back to your home SIM to deactive Flexiroam X and switch back to your home telco.
No, once you have stuck the X-Microchip onto your SIM. once you have stuck the X Microchip onto your SIM, you cannot transfer the Flexiroam X Microchip to another SIM card. The microchip is meant for a one-time application only. Removing or bending may damage the microchip and render it the chip unusable.
We currently ship to the countries listed at https://www.flexiroamx.com/faq . If you’re currently living outside the countries we ship to but interested in Flexiroam X, contact support@flexiroam.com.

Flexiroam X App

You can download Flexiroam X through the iOS App Store and Google Play store.
Yes, but you will not be able to enjoy low cost roaming data without the X Microchip. The Flexiroam X app will allow you to:
  • Subscribe to X Membership
  • Unlock 1GB Xtra Data Packs for US$29.99
  • Check your data balance
  • Unlock free data by referring Flexiroam X to friends and family
  • Unlock free data by participating in data giveaways, weekly events or watching video ads
Without the Flexiroam X Microchip, you will not be able to utilize any data you have accumulated in the Flexiroam X app.
Yes, to use all the features in the app, you will need to register and create an account.
Yes, we are planning to develop the Flexiroam X app for Windows Phone.
A dashboard within the Flexiroam X app provides information on your data usage and remaining data balance.
You can pay via credit/debit card. Available for Visa and Mastercard.
All transactions will be conducted using USD.
Data purchased will be valid for as long as your Flexiroam X Membership subscription (12 month blocks) is active.

Usage Overseas

You can expect up to 4G data speed in 4G enabled countries. Click here to see if your destination is covered.
You will be able to use Flexiroam X when you travel to any of our supported countries. Click here to see if your destination is covered.
  • You can instantly unlock 1GB data with the Xtra Data Pack for US$29.99
  • Refer more friends and unlock 100MB per successful referral
  • Unlock free data through events/promotional giveaways or weekly giveaways
No, when you have Flexiroam X enabled/toggled on, it will only consume data from your Flexiroam X allowance. In order to use roaming data from your original Telco, Flexiroam X must be disabled/ toggled off.
Yes, your phone’s Wi-Fi functionality will be unaffected by Flexiroam X.
No, to receive calls or SMS on your personal number, you will need to disable/toggle Flexiroam X off.
First, check if you have any applications or updates running in the background. If you believe that your data balance is incorrect, please contact us at support@flexiroam.com.

Troubleshooting

  1. Launch the app on your mobile, select "Register"
  2. Select your country and enter your mobile phone number,password, name, email and tick to agree to Terms and Conditions, click next
  3. Confirm that your number is correct, click next
  4. Wait for the SMS text containing your activation code, enter the code, and click sign up
  5. Done!
  1. Launch the app on your mobile, select "Log In"
  2. Select your country
  3. Key in your phone number in the first box
  4. Key in your password in the password box
  5. Click on the next/login button
  6. You are in!
  1. Launch the Flexiroam X app select "Log In"
  2. Tap on the “Forgot Password?”
  3. Key in your user mobile number in the first box
  4. Tap on get Code
  5. A Code will be sent to your registered mobile number!
  6. Key in the security code in the box
  7. Click on the reset password button

It’s possible to encounter an error while signing up, perhaps you've filled in incorrect information or left out some fields when signing up

First! Make sure that you have an active mobile number

If you don't, we are sorry to inform you that you have to be using an active number to sign up on the app.

What if you didn’t receive a verification code through SMS/text. In that case our customer support will be happy to assist you: support@flexiroam.com or Whatsapp@+60192912692

Allowed Flexiroam X app to access to notification under permissions when you installed it. (Android)You might need to check permissions in settings to allow the app to send and receive notifications. (iOS) Open the settings, scroll down until you find "Flexiroam X App" Make sure that notifications is enabled and choose your preferences
Did you disable update for the Flexiroam X App?
You might have to check permissions to allow the app to access the network/phone data in your settings.
Allowed Flexiroam X app to access to microphone under permissions when you installed it.

(Android)You might need to check permissions in settings to allow the app to use your Phones Microchip

(iOS) Open the settings, scroll down until you find "Flexiroam X App"

Make sure that microphone is enabled and choose your preferences

Did you drop your phone or did your phone get damaged recently, where the microphone might have been faulty?
Are you sure CODE is valid?

Check expiry Date for the Promo Code

Check if the code is applicably for all account, or it’s for specific accounts (New Accounts)

Are you typing in the correct Promo CODE letters?

Check T&C for the Promo Code usage.

Allowed Flexiroam X app to access to Speakers under permissions when you installed it.

(Android)You might need to check permissions in settings to allow the app to use your Phones Microchip

(iOS) Open the settings, scroll down until you find "Flexiroam X App"

Make sure that Speakers is enabled and choose your preferences

Did you drop your phone or did your phone get damaged recently, where the speakers might have been faulty?

Try to increase the volume.

  1. Tap on the "Menu" tab, then click on Settings
  2. Select the logout tab
  3. That will delete your call history but, the account will still be active and you will be able to log in from any other device or the same device.
1. Go to Settings
2. Select More Networks
3. Select Mobile Networks
4. Turn On Data Roaming and Mobile Data
5. Select Access Point Names
6. Add a "New APN"
7. For "Name:" section type in flexiroam
8. For "APN:" type in flexiroam
9. Leave the rest as it is.
10. Save the newly created APN
11. Select the newly created APN; flexiroam
1. Go to Settings
2. Tap at Cellular/Mobile
3. Turn on Data Roaming and Cellular or Mobile data,
4. Turn off EU internet
5. Tap at Cellular Data Network or Mobile Data Network
6. At "APN:" section, type in flexiroam
7. Leave the rest as it is.
8. Tap at Cellular Data Network or Mobile Data Network; left top corner of your phone
By default the SIM card will automatically connects to the strongest signal from the available operators; our providers. But in the event that you are not satisfy with it you may manually change it accordingly.

Full list is in the Flexiroam X App, under Supported Countries.

How to Buy Extra Data

Before you can see “Buy Xtra Data” option, kindly ensure
  1. You have subscribed to member
  2. You have scanned the Flexiroam X microchip already
Kindly check with your bank, if online transaction is enabled on your credit/debit card.
  1. Tap on "Buy Xtra Data Pack" in the App Dashboard
  2. Tap on "Buy Now" on the package you want
  3. Tap "OK" when prompted to Add a payment method
  4. Enter your credit/debit card details
  5. Tap "OK"
  6. Confirm your card details
  7. Tap on "X" at the top left corner of the App to exist to the Home Page
  8. Tap on "Buy Xtra Data Pack" in the main Page again
  9. Tap Buy Now
  10. Tap "confirm"
  1. Tap on "Buy Xtra Data Pack" in the App Dashboard
  2. Tap on "Buy Now" on the package you want
  3. Tap "Confirm"
At the moment you can't buy extra data for a different account and vice versa
  1. In most cases, we cannot process a charge because the card has expired, the billing address has changed, there are insufficient funds or the bank doesn't allow recurring charges.
  2. First! A few things could be wrong & causing us to be unable to process your payment.
  3. The method of payment might be invalid or invalid voucher code.
  4. What if the billing zip code has changed and it's still the old one attached to your account.
  5. The card has not been authorized for online transactions.
  6. The method of payment chosen is wrong (Visa vs MasterCard).
  7. The card does not have sufficient funds for the transaction.
You can only buy via the Flexiroam X App with your credit/debit card.
Each account can “Unlocked” as much as 100GB for each subscription (1 Year)
You can buy extra data from your App
No expiry date for purchased data, however you subscription must be active in order to use your purchased data
No restrictions on the data, you can use the data for skype, WhatsApp, emails etc.
No, Flexiroam X data is not throttled

How to Make Calls with Flexiroam X App

Because you haven’t verified your mobile number yet, once you verify your number, your number will show on the receivers end when you call.
  1. Tap on Phone Menu
  2. Tap on Calls (second to last options)
  3. You will see a question mark sign at the top right hand corner
  4. Tap on it
  5. Tap on Verify
  6. Tap on “>” to receive your 6-digits code
  7. After 1 minute you will receive a call
  8. During the call “Key in the 6 – digit code” after prompted by the operator
  9. Your number will be verified once the process is done successfully
  1. If you have subscribed to membership is 10MB per minute
  2. If you haven’t subscribed to membership is 50MB per minute
The quality of calls depends solely on your data, If you’re using Flexiroam X data be rest assured that the call quality will be best as most of our networks overseas is 4G/LTE.
At the moment no, you can’t receive calls with the Flexiroam X App
No you can’t call Toll free numbers with Flexiroam X
Yes, your saved contacts will be loaded into the Flexiroam X App automatically
Aside from the normal call charges, you will be charged for the data usage as well for making the call.
This is dependent on your network signal, it takes 10 secs if your signal is 3G at least
You need a minimum of 500MB to make calls (with or without membership subscription)
No, there will be no charges to your Home SIM card for calls made through Flexiroam X app
No, with Flexiroam X you can’t buy number to receive calls

Still need help ?

For any further questions,
please email us at support@flexiroam.com or
send us a Whatsapp message at +60192912692