“Charges” means the subscription and data roaming package fees charged to Users for subscribing and using FLEXIROAM Services. These charges are available on the FLEXIROAM X Mobile Application and may be updated from time to time.
“Data” means the amount of Purchased Data or Promotional Data or Shared Data that we credit to the User’s Account when the User either purchases additional data using our preferred payment methods or earns Promotional Data via the FLEXIROAM X in-app features or obtains Shared Data from another Member.
“FLEXIROAM” means an international roaming service provider and also referred to as “we”, “us”, “our” or “the company”.
“FLEXIROAM Service” means an international roaming service that enables Members access to FLEXIROAM’s voice and/or data networks while travelling overseas.
“FLEXIROAM X” means the FLEXIROAM X-Microchip or FLEXIROAM X-SIM Card or FLEXIROAM X-eSIM and the Proprietary Mobile Application that enables access to FLEXIROAM services.
“FLEXIROAM X-Microchip” means the adhesive SIM Microchip owned and issued by us to Members on a limited license basis that enables access to FLEXIROAM’s global data networks.
“FLEXIROAM X-SIM Card” means the SIM card owned and issued by us to Members on a limited license basis that enables access to FLEXIROAM’s global data networks.
“FLEXIROAM X-eSIM” means the eSIM’s profile owned and issued by us to Members on a limited license basis that enables access to FLEXIROAM’s global data networks.
“FLEXIROAM X App” means the proprietary mobile application that a User downloads to manage and utilize their FLEXIROAM X Account.
“Member” means a FLEXIROAM X User with a Flexiroam X-Microchip or X-SIM Card or X-eSIM
“Data Plans” means the various data plans that can be purchased via FLEXIROAM X App or through other authorised sales channels.
“Promotions” means marketing campaigns by FLEXIROAM and / or marketing partners.
“Promotional Data” means the data that has been given via marketing campaigns by FLEXIROAM and / or marketing partners.
“Purchased Data” means the data that has been purchased by Members via FLEXIROAM X or through other authorised sales channel provided by us.
“Shared Data” means the data that has been shared by Member to another Member via FLEXIROAM X App
“Referee” means new app users who have received a referral from Members through the FLEXIROAM X App “Refer a Friend” feature.
“Referer” means Members who uses the FLEXIROAM X App “Refer a friend” feature to refer the Service to new users.
“Rollover Policy” means the policy and rules set in place by Flexiroam relating to the Data Rollover benefit for Flexiroam X products with the feature.
“Services” means the data roaming products and services promoted on the Website and through partners (collectively, the “Services”). Purchased Data Plans is required to use the Services. FLEXIROAM may require proof of identity prior to the sale of or use of the Services. Eligibility restrictions, if any, will be noted when You register for each Service. FLEXIROAM will keep a record of all the information related to the Services provided to User.
“Wallet Credit” refers to the credit amount that sits within a User’s Account that they can use to purchase Flexiroam data plans with. This credit can be acquired by the User through three methods: purchasing additional credit using preferred payment methods, earning Promotional Free Credit via the FLEXIROAM X in-app referral program or refunds for purchased plans.
“You”, “FLEXIROAM X User”, “User” or the “Customer” means the authorised user or party who purchases or uses FLEXIROAM service
We reserve the right to undertake service maintenance on our mobile network at any time, which may result in temporary disruptions in FLEXIROAM service. No representations or warranties are made with regard to availability, quality, operation or support for data roaming on our mobile network, on third-party devices, on third-party networks or with third-party networks.
As FLEXIROAM X is a subscription based service that requires pre-payment for Data Plan purchases, You agree to pre-pay for the Service by debiting your preferred payment method the applicable amount. The Data will remain valid only within the Data Plan period. Unused Data may be carried forward when the Data Plan is renewed before the expiration date as stipulated under the Rollover Policy terms and conditions.
In the event that Data usage has depleted your current balance, Members must purchase or obtain Data through the FLEXIROAM X app. You agree to pay for all charges associated with using your FLEXIROAM Account with other third-party services, whether or not You authorized its usage. You also agree that FLEXIROAM is not liable to provide refunds for any purchases made unintentionally. FLEXIROAM reserves the right to change the prices or pricing scheme for FLEXIROAM X at any time.
FLEXIROAM reserves the right not only to terminate Your Account and the other User’s Account but to also withhold or deduct accumulated Promotional Data or other features or benefits obtained through Promotional Campaigns by You or any other User in the event that FLEXIROAM determines or believes that the use or redemption of the Promotional Data was in error, fraudulent, illegal, or in violation of the applicable terms of the Promotional Campaign at its sole discretion.
You are solely responsible for the content of information and communications transmitted using FLEXIROAM X. You are responsible for all use of your SIM card, including use by third parties. In particular, You are responsible for the payment of all charges arising in connection with the use of FLEXIROAM X, including unintentional purchases. You must comply with all reasonable security procedures and standards with respect to FLEXIROAM X. FLEXIROAM may communicate security issues to You when abuse or misuse is observed or reported by others.
YOU EXPRESSLY ACKNOWLEDGE THAT YOU HAVE READ THESE TERMS AND UNDERSTAND THE RIGHTS, OBLIGATIONS, TERMS AND CONDITIONS SET FORTH HEREIN. BY CLICKING ON THE ACCEPT BUTTON AND/OR CONTINUING TO INSTALL THE SOFTWARE OR USE THE SOFTWARE, PRODUCTS, SERVICES AND/OR FLEXIROAM WEBSITE, YOU EXPRESSLY CONSENT TO BE BOUND BY ITS TERMS AND CONDITIONS AND GRANT TO Flexiroam THE RIGHTS SET FORTH HEREIN.