Terms and Conditions

Website terms of use

FLEXIROAM ASIA LTD (Website Owner) a company incorporated in Hong kong having its  address at Unit 05, 4/F, Energy Plaza, No.92, Granville Road, Tsim Sha Tsui East, Hong Kong  (“FlexiRoam”) owns and operates this Website (Website). The following Website terms of use  (Terms of Use) govern your access to and use of this Website and the products and services  available through this Website (Services). By using this Website and any related Services, you  are agreeing to all of the Terms of Use, current at the time of your use of the Website.

1. Definitions

These words have the following meanings in these Terms of Use:
“Account” means the unique account in which we record and store a User’s information,  service usage, data balance and charges that are related to the purchase and use of  FlexiRoam service.
“Agreement” means the agreement between You and us for which these Terms of Use  will apply.
“Charges” means the subscription and data roaming package fees charged to Users for  subscribing and using FlexiRoam Services. These charges are available on the  FlexiRoam Mobile Application and may be updated from time to time.
“Data” means the amount of Purchased Data or Promotional Data or Shared Data that  we credit to the User’s Account when the User either purchases additional data using our  preferred payment methods or earns Promotional Data via the FlexiRoam in-app features  or obtains Shared Data from another Member.
“Data Plans” means the various data plans that can be purchased via FlexiRoam App or  through other authorised sales channels.
“FlexiRoam” means Flexi Roam Limited ACN 143 777 397 and its related bodies  corporate including Reapfield Technology Sdn Bhd, Flexi Roam Asia Limited and Flexi  Roam Sdn Bhd an international roaming service provider and is also referred to as “we”,  “us”, “our” or “the company”.
“FlexiRoam ” means the FlexiRoam Microchip or FlexiRoam SIM Card or FlexiRoam  eSIM and the Proprietary Mobile Application that enables access to FlexiRoam services.
“FlexiRoam Microchip” means the adhesive SIM Microchip owned and issued by us to  Members on a limited license basis that enables access to FlexiRoam’s global data  networks.
“FlexiRoam SIM Card” means the SIM card owned and issued by us to Members on a  limited license basis that enables access to FlexiRoam’s global data networks.
“FlexiRoam eSIM ” means the eSIM’s profile owned and issued by us to Members on a  limited license basis that enables access to FlexiRoam’s global data networks.
“FlexiRoam App” means the proprietary mobile application that a User downloads to  manage and utilize their FlexiRoam Account.
“Member” means a FlexiRoam User with a FlexiRoam Microchip or FlexiRoam SIM Card  or FlexiRoam eSIM “Promotions” means marketing campaigns by FlexiRoam and / or marketing partners.
“Promotional Data” means the data that has been given via marketing campaigns by  FlexiRoam and / or marketing partners.
“Purchased Data” means the data that has been purchased by Members via FlexiRoam  or through other authorised sales channels provided by us.
“Shared Data” means the data that has been shared by Member to another Member via  FlexiRoam App
“Referee” means new app users who have received a referral from Members through the  FlexiRoam App “Refer a Friend” feature.
“Referrer” means Members who use the FlexiRoam App “Refer a friend” feature to refer  the Service to new users.
“Rollover Policy” means the policy and rules set in place by FlexiRoam relating to the  Data Rollover benefit for FlexiRoam products with the feature.
“Services” means an international roaming service including the data roaming products  and services promoted on the Website and through partners (collectively, the “Services”).  Purchased Data Plans are required to use the Services. FlexiRoam may require proof of  identity prior to the sale of or use of the Services. Eligibility restrictions, if any, will be noted
when You register for each Service. FlexiRoam will keep a record of all the information  related to the Services provided to User.
“Wallet Credit” refers to the credit amount that sits within a User’s Account that they can  use to purchase FlexiRoam data plans with. This credit can be acquired by the User  through three methods: purchasing additional credit using preferred payment methods,  earning Promotional Free Credit via the FlexiRoam in-app referral program or refunds for  purchased plans.
“Website” means FlexiRoam’s official Website with URL: www.flexiroam.com.
“You”, “FlexiRoam User”, “User” or the “Customer” means the authorised user or party  who purchases or uses FlexiRoam service.

2. Agreements 

2.1. The Terms of Use of this Agreement govern the relationship between FlexiRoam  “You”, from within any country in the world and constitute a legal and binding  obligation on the parties once You have successfully registered an Account and  acknowledge and agree that:
2.1.1. The Services are supplied by the Company, directly or through one of our  distribution partners. Your use of the Services is subject to the Terms of  Use and any operating rules or policies that may be published from time to  time by the Company on the Website. Please read these Terms of Use  carefully. 2.1.2. The Services offer Users coverage via the GSM,HSDPA, 4G LTE & 5G mobile network through the use of our partners overseas  telecommunications networks. FlexiRoam does not control these networks  and therefore cannot offer any guarantees about the quality of roaming  services. Services coverage depends on the network, technical and  operational capabilities of our roaming partner(s). Gaps in coverage may  nevertheless be encountered even in areas that are designated as  covered, particularly inside buildings or remote areas. FlexiRoam will make  every effort to provide a high level of availability to our mobile network.  However, FlexiRoam is unable to guarantee continuous, trouble-free  operation of our mobile network or certain transmission times or capacities.
2.1.3. We reserve the right to revise the list of supported countries of the Service  at any time without prior consent from Users. Any addition or removal of  countries from the supported country list will be announced prior to when  the changes are implemented. Users can view the most updated list of  countries the Service covers on the FlexiRoam App or through the Website.
2.1.4. We reserve the right to undertake service maintenance on our mobile  network at any time, which may result in temporary disruptions in  FlexiRoam service. No representations or warranties are made with regard  to availability, quality, operation or support for data roaming on our mobile  network, on third-party devices, on third-party networks or with third-party  networks.

3. Your Account 

3.1. Upon downloading and registering in the FlexiRoam App, You will be assigned an  Account.
3.2. FlexiRoam is a subscription-based service meaning that You are required to  purchase a Data Plan to enable You to utilise the Services.
3.3. The Data Plan’s validity starts from the date of purchase or user’s selected booking  date. Each Data Plan has an expiry date which will be displayed on the FlexiRoam  App.
3.4. Data in the Account can only be utilized with a Data Plan that is unused by the time  the Data Plan expires will not be carried forward unless it is rolled over in accordance  with the ‘Roll Over Policy’.
3.5. All Data unused and not rolled at the time of expiration will be lost and is not  subjected to refunds or compensation. FlexiRoam will not be liable for any losses  incurred by Members who fail to follow the procedure mentioned above.
3.6. Your Account details issued to You are your property and You are solely responsible  both for the use of your Account and for the costs of any of the GSM, HSDPA, 4G  LTE & 5G services obtained through its use. You are liable for all charges, which  are, or become, payable in respect of your Account, whether the Account is used by  You or by any third party. 3.7. Your Account is not transferable to a third party or other FlexiRoam accounts.
3.8. Charges for Services are calculated and billable in US dollars (USD) or any other  currency you select on our Website and/or FlexiRoam App. Nevertheless,  alternative currencies may be offered at FlexiRoam’s own discretion. You agree to  absorb any additional transactional charges billed by your financial institution in line  with your purchase of the Services.

4. Changes To the Terms Of Use 

4.1. FlexiRoam can, from time to time, change the Terms of Use by publishing details of  such changes on the Website and/or the FlexiRoam App. FlexiRoam will publish  details of any changes (including the operative date) on our Website and/or app as  soon as possible, but, in any event, not less than two (2) weeks before any changes  are to take effect.
5. Charges For the Services
5.1. As FlexiRoam is a subscription based service that requires pre-payment for Data  Plan purchases, You agree to pre-pay for the Service by debiting your preferred  payment method the applicable amount. The Data will remain valid only within the  Data Plan period. Unused Data may be carried forward when the Data Plan is  renewed before the expiration date as stipulated under the Rollover Policy terms  and conditions.
5.2. In the event that Data usage has depleted your current balance, You must purchase  or obtain Data through the FlexiRoam App.
5.3. You agree to pay for all charges associated with using your FlexiRoam Account with  other third-party services, whether or not You authorized its usage. You also agree  that FlexiRoam is not liable to provide refunds for any purchases made  unintentionally.
5.4. FlexiRoam reserves the right to change the prices or pricing scheme for FlexiRoam  at any time.
5.5. FlexiRoam uses an electronic payment gateway called Stripe.Stripe is an on-line  credit card processor that uses technology to ensure that transaction details are  protected. Your full credit card details are received and processed by Stripe.
5.6. Any payment made for a Service is a gross payment including any applicable input tax, VAT or GST or other tax. If any payment attracts any further charges or taxes
or duties you will pay that additional amount.

6. Equipment 

6.1. You are responsible for your own devices that are used with FlexiRoam Microchip,  FlexiRoam Simcard, FlexiRoam App and FlexiRoam eSim as well as its proper  configuration and installation, in compliance with any regulations and applicable  instructions by us or your device’s manufacturer. You are also responsible for all  preparations required to install, initiate and halt the FlexiRoam Microchip,  FlexiRoam Sim Card, FlexiRoam App and FlexiRoam eSim.
6.2. You agree to take responsibility to ensure your device is unlocked and is compatible  with the FlexiRoam App, FlexiRoam Microchip, FlexiRoam Sim Card and FlexiRoam  eSim.
6.3. The FlexiRoam Microchip , FlexiRoam Sim Card and FlexiRoam eSim remain the  property of FlexiRoam at all times and ownership thereof will not at any time pass  to the Member. The FlexiRoam Microchip, FlexiRoam Sim Card and FlexiRoam  eSim will be returned immediately if FlexiRoam asks You to do so as the result of  any of the circumstances set out in Clause 12, or where there is any other valid  reason.
6.4. We are not liable for any damages or losses caused to your own devices during  installation of the FlexiRoam Microchip, FlexiRoam Sim Card and FlexiRoam eSim  and / or when used with FlexiRoam App.

7. Replacement 

7.1. In the event that the FlexiRoam Microchip, FlexiRoam Sim Card or FlexiRoam eSim has been damaged during installation or is found to be faulty following installation  to the Member’s device, FlexiRoam, at its sole discretion, may choose to replace  the the FlexiRoam Microchip, FlexiRoam Sim Card or FlexiRoam eSim on a case by-case basis. Shipping charges may apply. Please email support@flexiroam.com to request for replacement.
8. Promotions and Promotional Data
8.1. FlexiRoam may conduct marketing campaigns and the Terms and Conditions of the  said campaigns will be published in any media including and not limited to our  Websites, official FlexiRoam social media channels, email, FlexiRoam App,
Advertising and Commercials as determined by FlexiRoam.
8.2. Members may obtain or earn Promotional Data given by FlexiRoam and/or  marketing partners. Any Promotional Data has no separate validity period hence it  will follow the Purchased Data plan’s validity.
8.3. In-app call function is not available under selected Promotional Data plans.
8.4. FlexiRoam reserves the rights to end and/or withdraw any Promotions at their sole  discretion at any time.

9. Termination of Account and Deduction of Promotional Data

9.1. FlexiRoam reserves the right to terminate Your Account and any other User’s  Account and to withhold or deduct accumulated Promotional Data or other features  or benefits obtained through Promotional Campaigns by You or any other User in  the event that FlexiRoam determines or believes that the use or redemption of the  Promotional Data was in error, fraudulent, illegal, or in violation of the applicable  terms of the Promotional Campaign.

10. Responsibility For the Use Of FlexiRoam 

10.1. You are solely responsible for the content of information and communications  transmitted using the FlexiRoam App. You are responsible for all use of the  FlexiRoam Microchip, FlexiRoam Sim Card and FlexiRoam eSim card the including  use by third parties. In particular, you are responsible for the payment of all charges  arising in connection with the use of FlexiRoam, including unintentional purchases.  You must comply with all reasonable security procedures and standards with  respect to FlexiRoam. FlexiRoam may communicate security issues to You when  abuse or misuse is observed or reported by others.
10.2. Access to the Website and the Services is provided to you on the basis that you  must not misuse this Website and or the Services. Accordingly, you will not do any  of the following:
a. commit or encourage a criminal offence;
b. transmit or distribute a virus, trojan, worm, logic bomb or any other material  which is malicious, technologically harmful, in breach of confidence or in any  way offensive or obscene;
c. hack into any aspect of the Website or the Services; corrupt data; cause  annoyance to other users;
d. maliciously interrupt the purchase of Goods and Services from the Website or  the Services;
e. infringe upon the rights of any other person’s proprietary rights;
f. send any unsolicited advertising or promotional material (spam); or g. attempt to affect the performance or functionality of any computer facilities of  or accessed through this Website or the Services.
10.3. You acknowledge that breaching this prohibitions clause would constitute a criminal  offence and, if breached, we will report any such breach to the relevant law  enforcement authorities and disclose your identity to them.
10.4. We will not be liable for any loss or damage caused by a distributed denial-of-service  attack, viruses or other technologically harmful material that may infect your  computer equipment, computer programs, data or other proprietary material due to  your use of this Website or the Services or to your downloading of any material  posted on them.

11. General Provisions 

11.1. Any difficulties You may have in relation to our Services should be addressed to the  Customer Service Centre. Please visit the Website to obtain the Customer Service  Centre contact number or email us at support@flexiroam.com.
11.2. The Services must not be used or relied upon as an alternative to contact  Emergency Service Numbers anywhere in the world. If such a need arises, Users  must use fixed telephone networks or the established Marine Emergency  Procedures.
11.3. The Services are made available to You on the basis that You and any other party  using the Services with your express, or implied consent, or for whose use of the  roaming services, You are responsible. You will:-
11.3.1. not use the Services for any improper or unlawful purpose or allow others  to do so;
11.3.2. comply with all relevant legislation or regulations relating to the use of the  Services and the use of the other GSM, HSDPA, 4G LTE & 5G network  services; 11.3.3. comply with any reasonable instructions issued by us from time to time;
11.3.4. comply with any reasonable request, in particular, in relation to the  investigation of fraud or other offenses; and
11.3.5. not act or omit to act in any way likely to injure or damage any person,  property, or the network, or cause the quality of the Services to be impaired  or interrupted in any manner whatsoever.
11.4. Actions considered abusive or fraudulent by a User of the Services may result in  suspension or termination of Your Account, without any refund and/or the deduction  of Data that in the opinion of FlexiRoam have been obtained illegally, fraudulently  or in violation of the applicable Promotional Data terms or these Terms of Use.  FlexiRoam is not required to provide any notice of such a withdrawal or such  deductions but will attempt to provide warnings by any suitable means.
11.5. FlexiRoam may interrupt or suspend the Service at any time, on reasonable notice  where possible, to facilitate any modification, maintenance, or remedial work in  respect of the network. FlexiRoam will use all reasonable endeavors to keep such  events to a minimum.

12. Cancellation or Expiration of Data 

12.1. All unused Data upon the end of their validity period will be lost and not subjected  to refunds or renewed.
12.2. In the event a Member decides to discontinue using the Services prior to the  expiration of their purchased data plan duration, there will be no refund of monies  paid by the Member.

13. Termination

13.1. FlexiRoam may terminate Your Account if:
13.1.1. You are in breach of any of these Terms of Use or fail to comply with them;  or
13.1.2. You act or omit to act in such a way that the operation of the network or the  quality of FlexiRoam may in our reasonable opinion be jeopardized or  impaired; or
13.1.3. You use, or attach to, the network, equipment which is not approved for  use with FlexiRoam, and which does not comply with all relevant legislation  or regulations in relation to their use; and/or
13.1.4. FlexiRoam reasonably suspects that a fraud is being perpetrated against  us or a third party; or 13.1.5. any of the information You have provided to us is found to be false.
13.2. FlexiRoam is entitled to terminate the said Services with immediate effect. However,  you will be given a seven (7) days period to contact FlexiRoam to verify and/or  appeal to FlexiRoam for the reinstatement of the said Services. Reinstatement will be considered on a case-by-case basis at the sole discretion of FlexiRoam.
13.3. Upon termination, FlexiRoam will retire your Account. FlexiRoam reserves the right  to refuse any request for information where FlexiRoam is unable to verify that the  request is not from the subscriber of the Account.

14. Provision Of the Services 

14.1. You acknowledge that the Services are subject to different network service levels  and agreements that currently exist between the mobile phone networks and that  they are outside of the FlexiRoam’s control. FlexiRoam will endeavor to provide the  Services at all times and FlexiRoam warrants to You that the Services will be  provided using reasonable care and skill. Nevertheless, any warranties FlexiRoam  provides You will not apply to any third-party services that You may access through  the Services.
14.2. If the provision of the Services is prevented or delayed by any act or omission  caused by You or any third party, FlexiRoam will not be liable for any costs, charges  or losses sustained or incurred directly or indirectly from such prevention or delay.
14.3. FlexiRoam may, from time to time and without notice, change the Services in order  to comply with any applicable safety, service improvement, regulatory or statutory  requirements, provided that such changes do not materially affect the nature, scope  of, or the charges for FlexiRoam.
14.4. Mobile data speed limits may apply depending on the situation deemed suitable by  FlexiRoam. The maximum upload and download speeds you could experience on  your device would be varied and not guaranteed – the actual speed you experience  will depend on a number of factors including location, network coverage and network  signal.

15. Limit Of Liability

15.1. You agree to indemnify, defend and hold harmless the Website Owner, its directors,  officers, employees, consultants, agents, and affiliates, from any and all third party  claims, liability, damages or costs (including, but not limited to, legal fees) arising  from your use of this Website or your breach of the Terms of Use.
15.2. Save and except as the regulations or the law may allow, FlexiRoam’s liability will  be limited at our option to:
15.2.1. In the case of a supply of the FlexiRoam Microchip, the replacement of the  equivalent FlexiRoam Microchip, FlexiRoam Sim Card and FlexiRoam  eSim; or 15.2.2. In the case of the Services, the supply of the Services again; or 15.2.3. The refund of the cost of You purchasing the FlexiRoam Microchip,  FlexiRoam Sim Card and FlexiRoam eSim and the Services; or
15.2.4. In any event, the maximum amount claimed for whatsoever reasons other  than those mentioned (including and not limited to the damages on any  devices) by You will be limited to the cost of purchasing the FlexiRoam  Microchip and the FlexiRoam Services.

16. Force Majeure 

16.1. FlexiRoam will not be liable for any breach of this Agreement caused by Act of God,  insurrection or civil disorder, war or military operations, national or local emergency,  acts or omissions of Government, highway authorities or other competent authority,  industrial disputes of any kind, fire, lightning, explosion, flood, subsidence, inclement  weather, acts or omissions of persons or bodies for whom FlexiRoam is not  responsible which includes, but is not limited to, third party operators whom  FlexiRoam may use in order to provide our Service, or any other cause whether  similar or dissimilar or outside our reasonable control. Upon the happening of a force  majeure event, FlexiRoam may elect to terminate this Agreement or the Service or  any part thereof or suspend the performance of this Agreement in whole or in part  for the duration of the delaying period.

17. User Personal Information Protection Notice 

17.1. Our privacy policy, which sets out how we will use your information, can be found at  https://www.flexiroam.com/privacy-policy/ By using this Website, you consent to the
processing described the privacy policy and warrant that all data provided by you is  accurate.

18. Security Risks

18.1. FlexiRoam is well aware of vulnerabilities and security risks from third-party attacks  and has taken strict measures to ensure that the FlexiRoam Microchip has been  designed to protect your Personal Information and your hardware from cyber  threats. FlexiRoam assures You that FlexiRoam has been analysed and certified  as being free from any functionality designed to undermine the security of  FlexiRoam’s Users.
18.2. FlexiRoam will not be held liable for any damages or inconveniences caused by  malicious parties, exploitation or misuse of FlexiRoam to the fullest extent permitted  by law. You will indemnify FlexiRoam against all claim’s losses, liabilities, costs and  damages that may incur because of the way the Service is used or because the  Service is faulty or cannot be used arising otherwise than by reason of default on  the part of FlexiRoam.
18.3. However, in the event that You feel that You may be facing a cyber threat, please  contact FlexiRoam Customer Service Centre at the number listed on the Website immediately or contact us by email at support@flexiroam.com so that measures can  be taken to safeguard your information and property.

19. Intellectual Property Ownership and Right Notices 

19.1. FlexiRoam is protected by copyright, trademark, and other related intellectual  property laws of Australia and other applicable jurisdictions. Users acknowledge and  agree that FlexiRoam and all associated intellectual property rights, are the  exclusive property of FlexiRoam.
19.2. All trademarks, service marks, logo, trade names, and other proprietary  designations of FlexiRoam used by third parties or in connection with FlexiRoam  are for identification purposes.
19.3. Except where expressly stated to the contrary all persons (including their names  and images), third party trademarks and content, services and/or locations featured  on this Website are in no way associated, linked or affiliated with the Website Owner
and you should not rely on the existence of such a connection or affiliation. Any  trademarks/names featured on this Website are owned by the respective trademark  owners. Where a trademark or brand name is referred to it is used solely to describe  or identify the products and services and is in no way an assertion that such products  or services are endorsed by or connected to the Website Owner.

20. Governing Law and Jurisdiction

20.1. This Agreement is governed by, and shall be construed in accordance with, the laws  of the Hong Kong Special Administrative Region. The Parties hereby submit to the  non-exclusive jurisdiction of the courts of the Hong Kong Special Administrative  Region.

21. Fair Usage Policy (“FUP”)

21.1. All offers related to the Services and/or the Website are subject to our Fair Usage  Policy. The usage of the Services and/or the Website is expected to be a fair  balance between Free Products and Paid for Products usage. Excessive volume or  duration of only Free Products, determined at FlexiRoam’s discretion, acting  reasonably, will constitute abuse.
21.2. FlexiRoam offers in some cases Plans that support Unlimited Use within a  designated number of days. In these cases, there is a Daily Limit of 2Gb when either  a low speed will prevail, or services will cease until the following day.
21.3. The Services and/or the Website is for individual use only (personal or business  communications) in accordance with the Terms of Use and this FUP (“Legitimate  Use”). The practices that are considered not Legitimate Use of Product include but  not limited to:
21.3.1. using Software, Products, Services and/or FlexiRoam Website for  telemarketing or call centre purposes.
21.3.2. sharing Product between users
21.3.3. calling numbers (whether singly, sequentially, or automatically) to generate  income for yourself or others as a result of placing the call, other than for  your individual business communications; and
21.3.4. unusual calling patterns inconsistent with normal, individual subscription  use (for example, regular calls of short duration or calls to multiple numbers in a short period of time).
21.4. FlexiRoam reserves the right to apply associated usage charges and/or withdraw  the service from any User Account supplied to users at any time in the case of  overuse or abuse of the Free Products. FlexiRoam will not be liable for  reimbursement, compensation of FlexiRoam credit or purchase price or any  subsequent loss of any FlexiRoam Account that is suspended under this Fair Usage  Policy. FlexiRoam also reserves the sole right to change this Fair Usage Policy at  any time. Changes will become effective immediately after publication of the revised  version on Software, Products, Services and/or FlexiRoam Website.

22. Refer a Friend

22.1. FlexiRoam App Users who have Global Plan may refer the FlexiRoam App through  their “Referral Link” in the FlexiRoam app to new Users so both parties will then earn  Promotional Data. The amount of Promotional Data that can be earned per referral  is determined by FlexiRoam from time to time at FlexiRoam’s sole discretion.
22.2. A referral is considered successful when all the following terms are met: –
22.2.1. Referee’s mobile device must not have installed any versions of the  FlexiRoam App previously. 22.2.2. Referees must download FlexiRoam App from the App Store / Play Store  redirected from the referral link sent by the referrer.
22.2.3. Referee must log in / sign up in the downloaded FlexiRoam App with one  of the following methods:-
(i) Google Email that has never been registered in any version of  FlexiRoam App.
(ii) Facebook account whose primary email has never registered any  version of FlexiRoam App.
(iii) Sign up with an email that has never registered any version of  FlexiRoam App previously.
22.3. FlexiRoam reserves the rights to change the terms stated in this document from  time to time at FlexiRoam’s sole discretion.

23. Rollover Policy

23.1. Rollover Policy is only applicable for data plans that have the Data Rollover benefit  stipulated in the data plan (e.g. Global Data Plan x1GB 7 days).
23.2. Data Rollover refers to the change of a user’s existing active data plan’s expiry date  as a result of purchasing and activating the same data plan (i.e. same coverage and  plan name).
23.3. Members are eligible to extend the validity of their existing active data plans to the  expiry date of their latest activated plan (same data plan) for amounts of data up to  the size of the new data plan activated. (i.e. activation of 1GB plan will only allow a  rollover of up to 1GB).
23.4. If the unused Data balance is larger than the new plan, only the amount of data  equal to the new plan will be carried forward.

24. Wallet Credit Policy 

24.1. FlexiRoam reserves all rights in determining the products and services for which  wallet credit can be used to purchase.
24.2. Data Plan promotions that provide discounts of 70% and above will not be available  to be purchased with wallet credit.
24.3. A dormant user account is defined as an account who has not purchased a data  plan using cash, credit card or wallet credit OR used any data with FlexiRoam in a  24-month period.
24.4. Wallet credit in user accounts that are dormant will be removed and forfeited.
24.5. Users can reinstate their forfeited wallet credit by reaching out to FlexiRoam’s  customer support line.
24.6. Wallet credit is strictly not refundable.

25. Invalidity  

25.1. If any part of the Terms of Use is unenforceable (including any provision in which  we exclude our liability to you) the enforceability of any other part of the Terms of  Use will not be affected and all other clauses remain in full force and effect. So far  as possible where any clause/subclause or part of a clause/subclause can be  severed to render the remaining part valid, the clause must be interpreted  accordingly. Alternatively, you agree that the clause must be rectified and interpreted in such a way that closely resembles the original meaning of the  clause/subclause as is permitted by law.

26. Complaints 

26.1. We operate a complaints handling procedure which we will use to try to resolve  disputes when they first arise, please let us know if you have any complaints or  comments. Complaints should be sent to support@flexiroam.com.

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